Google Workspace Resold Service Terms
These terms supplement the Silurian General Service Terms for Google Workspace subscriptions resold and supported by Silurian.
1. Google agreement and direct acceptance
The Customer acknowledges Google's then-current Google Workspace Terms of Service, Service-Specific Terms, Acceptable Use Policy and applicable data-processing terms. Before using the Google service, a Customer Super Admin must sign in to Google Admin and accept Google's terms directly. Acceptance of this Silurian document records the reseller order and Customer obligations but does not replace Google's own acceptance step.
2. Provisioning authority
The Customer instructs and authorises Silurian to create or transfer the reseller subscription exactly as ordered; create or reuse the ResellerClub customer record required for that order using the Customer's billing name, company, email, postal address, country and telephone; submit the primary domain, plan, licence quantity, Customer-requested initial Super Admin address and validated external recovery address to the distributor; reconcile provider status; and assist with domain verification and mail routing. When a new distributor customer is required, Silurian generates a random password solely for the provider API request; it is not presented as a Customer login, retained by Silurian or included in legal or operational evidence, and it is overwritten after the request. This authority does not permit Silurian to accept Google's terms, use the Customer administrator credentials, buy unrelated products or change the commercial commitment without a new Customer instruction.
3. Tenant, licences and plans
The Google Workspace tenant, primary domain, edition, number of licences, billing plan and commitment are those confirmed in the order. The Customer must control the domain and maintain the licences required for its users. Google may verify domain control and enforce edition, user and feature limits.
4. Flexible and annual plans
A flexible plan is billed for the applicable monthly usage or licence count. An annual or fixed-term plan commits the ordered licence quantity and charges for the agreed term even if users are removed, subject to Google's permitted changes and mandatory law. Renewal and seat-change rules follow the selected plan and provider capabilities shown in the panel.
5. Transfers
A transfer keeps the existing Google Workspace tenant, users and data, but the transferred subscription is treated as a new reseller subscription. The remaining subscription term with the previous provider does not transfer. Product groups generally transfer together and eligibility depends on Google's and the reseller platform's current transfer rules. Silurian currently supports transfers only for the newer Google Workspace plans, not legacy G Suite Basic or G Suite Business plans. A Customer Super Admin must complete Google's required transfer authorisation and accept any new Google TOS. No transfer is complete until Google and the provider confirm it.
6. Customer responsibilities
The Customer is responsible for its administrators, end users, lawful use, retention and backup choices, and all notices and permissions needed for administrators to access or monitor end-user data. The Customer must keep a functioning Super Admin and external recovery address and promptly report unauthorised access.
7. Support and reseller access
Silurian provides first-line support and may disclose the minimum Customer and end-user information reasonably needed to escalate a support issue to Google or the distributor. Reseller access to the tenant occurs only under a separate Workspace management authorisation and a limited role assigned by a Customer Super Admin.
