Help
Frequently asked questions
Clear answers about stock, delivery, payments and after-sales support.
Are price and stock confirmed?
We check availability again when you open checkout. The final unit price and delivery estimate are confirmed when the order is created. If availability changes first, we ask you to review the basket rather than changing the order without notice.
What happens if the full quantity is not available?
Before payment, we show each quantity block with its own unit price and estimated delivery date. You decide whether to continue. We never replace units with a more expensive option without showing it.
Can one order arrive in several parcels?
Yes. Products may be dispatched separately. You pay the shipping charge shown for the complete basket, and Workspace shows every shipment separately. The order-level estimate is the latest date among its parcels.
Where do you deliver?
The country-specific shipping page lists the active destinations and exclusions. The exact estimate is calculated from the delivery address at checkout.
Will the wholesaler appear on my invoice?
No. Your purchase is from Silurian. We manage the order, invoice, payment and customer support; third parties involved in delivery are not shown as the seller.
Do you sell refurbished products?
Only when the condition is explicitly identified on the product and in checkout. A refurbished or open-box unit is never substituted for a new one.
Can I use a different delivery address?
Yes. At checkout you can use the billing address or provide another delivery address in the same active store country. Your confirmed order keeps that delivery address separately.
Can I cancel before dispatch?
Contact us through Workspace as soon as possible. If preparation or dispatch has not begun, we can stop the order and arrange the applicable refund. Once preparation has begun, cancellation and returns follow the order's return process.
What appears on my invoice?
Your invoice records the products, quantities, price, tax and seller. Delivery details are kept with the order, while Silurian is shown as the seller.
How do I return an order?
Open the order in Workspace or contact support before sending anything. We will record the request, provide the correct return destination and keep the process attached to the order.
